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Return & Refund Policy | LisaSparxxx.com
Return & Refund Policy
Effective Date: April 4, 2026
This policy covers memberships and digital content purchases/rentals on LisaSparxxx.com, as well as merchandise orders.
Digital Content & Membership Purchases
**All digital content sales are final.** Because purchased and rented videos/content are delivered instantly and cannot be "returned" once accessed, we do not offer refunds for:
- Completed content purchases or rentals
- Membership charges after the billing cycle has processed
- Change-of-mind or buyer's remorse on any digital purchase
**Exceptions** — we will review refund requests for:
- A duplicate/accidental charge for the same content or membership period
- A verified technical failure that prevented you from accessing purchased content, reported within 7 days
To request a review, contact us at [email protected] with your order/transaction ID and a description of the issue, or contact SEGPAY directly at cs.SEGPAY.com for billing-specific disputes.
Membership Cancellations
Membership cancellations are handled separately — see our [Cancellations Policy](https://lisasparxxx.com/pages.php?id=cancellations). Canceling a membership stops future billing; it does not refund past charges.
Merchandise Returns
**1. All Sales Final**
All merchandise purchases are final, except where an item arrives damaged, defective, or incorrect.
**2. Damaged, Defective, or Incorrect Items**
Contact us within 7 days of delivery with your order number and clear photos of the issue. Once reviewed, we will offer a replacement.
**3. Order Issues & Eligibility**
We are not able to offer refunds or replacements for:
- Incorrect shipping address provided at checkout
- Items marked delivered but reported lost or stolen
- Requests made after the 7-day window
**4. Sizing & Buyer Responsibility**
Please review product descriptions and sizing carefully before ordering. We do not offer refunds or exchanges for incorrect size selection or buyer's remorse.
**5. Order Cancellations**
Orders cannot be canceled once processed or shipped. Contact us immediately after placing an order if changes are needed, and we'll do our best to accommodate.
**6. Refund Processing**
Approved refunds/replacements are processed to the original payment method; processing times vary by payment provider.